Booking & Cancellation Policy
This policy explains how our booking process works, when payments are required, and the terms that apply to cancellations or reservation changes.
By confirming a reservation with Ayla Apartments, you agree to the terms outlined below.
Availability Requests
Submitting a Check Availability request through our website does not create a reservation.
Once we receive your request, we will review availability and contact you by email with the booking details, including rates, payment instructions, and any applicable terms.
A reservation is confirmed only after you receive written confirmation from Ayla Apartments.
Booking Confirmation
Your reservation will include:
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Apartment details
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Check-in and check-out dates
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Number of guests
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Total accommodation price
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Payment instructions
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Any additional booking information
Please review your confirmation carefully and notify us immediately if you notice any errors.
Payment
Payment terms will be provided as part of your booking confirmation.
Depending on the reservation, we may request a deposit or full payment before arrival.
Reservations may be cancelled if payment is not received within the agreed timeframe.
Security Deposit
To help protect our apartments and their furnishings, a security deposit may be required for certain reservations.
Deposit Amount: The required security deposit, if applicable, will be specified during the booking process and confirmed before your arrival.
Refund: Provided no damage has occurred and the House Rules have been respected, the security deposit will be refunded within 7 days after check-out.
Deductions: If damage, excessive cleaning, missing items, or violations of the House Rules are identified, the corresponding costs may be deducted from the security deposit. Where deductions are made, we will provide an explanation.
Cleaning
To ensure every guest enjoys a comfortable stay, each apartment is professionally cleaned before every check-in.
For longer stays, additional housekeeping may be arranged upon request and may be subject to an additional fee.
Guests are kindly asked to leave the apartment in a reasonably tidy condition upon departure. Excessive cleaning required beyond normal use may result in additional charges.
Changes to Your Reservation
If you need to modify your reservation, please contact us as soon as possible.
We will do our best to accommodate changes to travel dates, guest numbers, or apartment preferences, subject to availability.
Additional charges may apply if the requested changes affect the length of stay, apartment category, or booking value.
Cancellation Policy
Cancellation requests must be submitted in writing by email.
The applicable cancellation terms and any related charges will be communicated during the booking confirmation process and may vary depending on the apartment, travel dates, or seasonal conditions.
Where eligible, any refunds will be processed using the original payment method whenever possible.
No-Show
If a guest does not arrive on the scheduled arrival date and no prior notice has been given, the reservation may be treated as a no-show.
In such cases, applicable cancellation charges may apply.
Force Majeure
Ayla Apartments shall not be held responsible for delays, cancellations, or inability to provide accommodation resulting from events beyond our reasonable control, including but not limited to natural disasters, severe weather, government restrictions, public health emergencies, transportation disruptions, or other unforeseen circumstances.
Whenever possible, we will work with our guests to find a fair and practical solution.
Guest Responsibilities
Guests are responsible for:
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Providing accurate booking information.
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Respecting the House Rules during their stay.
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Informing us promptly of any issues affecting their reservation.
Any damage beyond normal wear and tear may result in additional charges.
Our Right to Cancel
In exceptional circumstances, Ayla Apartments reserves the right to cancel a reservation due to reasons beyond our control, including property maintenance issues, safety concerns, or circumstances that make the accommodation unavailable.
If this occurs, we will notify you promptly and, where possible, offer an alternative apartment or provide a full refund of any payments received.
Contact Us
If you have any questions regarding your reservation or this policy, please contact us:
Ayla Apartments - Email: info@aylaapartments.com